Free Gift Link does not work

[Nikkiclare76]

Good Morning.  I have just upgraded my phone and been sent an email to claim my free chromebook.  However, when I click on the link it does not work.  It highlights blue, but clicking on it does nothing.

I have tried o2 live chat but they did not really help me.  As I only ordered my phone yesterday and it is due to be delivered today, do you think the link may not be "live" yet for me to claim?

[Nikkiclare76]

 The link text is blue to indicate clicking on it, but when I do so it does nothing.

[Cleoriff]

@Nikkiclare76 

What phone did you order?

Is the Chromebook an O2 or Samsung Promotion?

Either way, the phone you ordered may not be in stock, so the promotion wont work until you get it.

you should speak to Sales

Call them on 0800 081 0255

Guide: How to find help & contact O2 

[Cleoriff · Accepted solution]

@Nikkiclare76 

It's this promotion. You buy the phone from O2 but claim the Chromebook from Samsung.

https://samsungoffers.claims/sam/SamsungO2Chromebook/en-GB# 

@Dave-O2This promotion needs to be added to the Gifts With Purchase Guide: Gift with Purchase please

[Cleoriff]

@Nikkiclare76 

[Nikkiclare76]

Hiya

Yes it's the Samsung S25 Ultra and is out for delivery today.   It's an offer I received when upgrading my phone with o2 but I believe it is a samsung promo.  I will try the link you have provided.  Thanks for your help.

[Enlli]

To claim you will need the IMEI number of the phone when it arrives 

[Cleoriff]

@Nikkiclare76 

It's definitely a promo from Samsung. Thing is you are only able to claim within 30 days of buying your phone (That's to make sure you don't return the phone to O2).

Samsung are quite firm on that part of the Claim Process.

[Nikkiclare76]

Thank you for your help. 

[Nikkiclare76]

Thank you - you have been really helpful - the link you provided is definitely the right one I need to claim so will do so when I am able.