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Received an email regarding refund

ZM1
Level 1: Joiner
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on ‎31-03-2025 19:47

on ‎31-03-2025 19:47

I received an email regarding a refund how do I claim it 

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madasaf1sh
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on ‎31-03-2025 19:59

on ‎31-03-2025 19:59

@ZM1 

 

You will need to call the Payment Management team on 0800 902 0217 and they can issue the refund to you.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎31-03-2025 20:23

on ‎31-03-2025 20:23

All details should be in the email.

There is usually a link at the bottom of the email to log in to your MyO2 and request it from there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎31-03-2025 20:47

on ‎31-03-2025 20:47

Unless it's a refund on a closed account in which case there will be no access to My O2

Usually the only reason they send a refund email

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎31-03-2025 21:00

on ‎31-03-2025 21:00

Still a link at the bottom of email in the small print.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
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jonsie
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on ‎31-03-2025 21:07

on ‎31-03-2025 21:07

Who reads that 😂😂

I stand corrected.....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎31-03-2025 21:52

on ‎31-03-2025 21:52

Just like the T&C's wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
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