Solved: Charge Abroad

Palmtreepool59 · ‎04-05-2022

I have only been in usa less than 24 hours not used phone at all , horrified to see £42.93 charged to my account. Attempted to get help and advice before travelling but never any online agents so decided not to use phone over here. Been trying all morning to contact O2 but no agents, no telephone or email didn’t want this on first day of break. I’m really annoyed as I tried to get advice and purchase what I needed

MI5 · ‎04-05-2022

@Palmtreepool59

O2 travel would be a cheaper option for you.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎04-05-2022

You need to switch off mobile data in the phone settings

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-05-2022

@Palmtreepool59

O2 travel would be a cheaper option for you.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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