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Charge Abroad

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Palmtreepool59
Level 1: Joiner
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on ‎04-05-2022 19:49

on ‎04-05-2022 19:49

I have only been in usa less than 24 hours not used phone at all , horrified to see £42.93 charged to my account. Attempted to get help and advice before travelling but never any online agents so decided not to use phone over here. Been trying all morning to contact O2 but no agents, no telephone or email didn’t want this on first day of break. I’m really annoyed as I tried to get advice and purchase what I needed

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MI5
Level 94: Supreme
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on ‎04-05-2022 20:09

on ‎04-05-2022 20:09

@Palmtreepool59 

O2 travel would be a cheaper option for you.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
Level 94: Supreme
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on ‎04-05-2022 20:06

on ‎04-05-2022 20:06

You need to switch off mobile data in the phone settings

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
  • 152680 Posts
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on ‎04-05-2022 20:09

on ‎04-05-2022 20:09

@Palmtreepool59 

O2 travel would be a cheaper option for you.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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