Unable to receive texts abroad

[VicB]

Hi, my first time in Europe with o2 but only found out I cannot receive texts when trying to make a payment which required me to add a code from a text which wasn't received. How do I fix this as I am going away in the next month and don't want the same issue. I switched to o2 so I could use my phone in Europe and it seems I can't. I also had a voice mail for a call I never received from my doctors when I am in the UK,no notification of a voice mail while abroad. Not impressed with this service not as advertised 

[Cleoriff]

@VicB 

Have you tried a new sim. Go instore with ID and get them to swap it over. Use a plastic sim not an esim. If that doesn't work :

You need to contact O2.  Try the social media team first. They are UK based and are fine at problem solving

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: How to find help & contact O2 

[Enlli]

Try Changing networks when abroad. A good percentage of this type of problem is down to the host carrier 

[Cleoriff]

@VicB 

I suggested getting a new sim before you go, as your post suggests you are now back in the UK.

Best of luck anyway. 👍