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Problem with port of number from Three to o2

PaulMcc
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on ‎04-05-2022 19:40

on ‎04-05-2022 19:40

Hello guys, I have been reading some of the other posts re people having problems porting their number with a creeping sense of dread! My old number from Three was supposed to port over today 4/5/22 and so far it hasn’t worked. I now cannot receive or make calls which is an absolute disaster for me in terms of family & work commitments. Is there some sort of technical issue affecting the port of numbers just now? 

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MI5
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on ‎04-05-2022 19:47

on ‎04-05-2022 19:47

@PaulMcc 

There has been a few reports of this today so possibly there is an issue, but we haven't been told if there is.

Have you rebooted?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PaulMcc
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on ‎04-05-2022 19:51

on ‎04-05-2022 19:51

Thanks for the response, yep I’ve tried rebooting multiple times, I have spoken to someone at customer service but it wasn’t clear what the issue is, I’ve been told it can take 24 hours.  Just concerned that it might take a while, was under the impression this was a straightforward procedure! 

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MI5
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on ‎04-05-2022 20:08

on ‎04-05-2022 20:08

It usually is @PaulMcc 

Occasionally issues do crop up unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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