Solved: Suddenly No signal

JBO74 · ‎30-01-2025

I’ve moved to a new place two weeks ago and signal has been great. However on Monday 27/01/25 lunchtime my signal at home just suddenly disappeared and all I get is the satellite signal now while I’m home. If I leave the village then my signal returns. I’ve checked everything with my phone and o2 checked service and they say it’s fine. I really am stuck though without any signal as I have no Wi-Fi and I’m disabled so unable to contact anyone if there was an issue. Any suggestions please!?

MI5 · ‎30-01-2025

@JBO74

Guide: Is the network down for me or everyone?

https://www.o2.co.uk/apps/my-network

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎30-01-2025

See these guides

Guide: Is the network down for me or everyone?

Guide: How can I sort out my network issues?

Download this app and register to report and monitor faults

https://www.o2.co.uk/apps/my-network

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎30-01-2025

@JBO74

Guide: Is the network down for me or everyone?

https://www.o2.co.uk/apps/my-network

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JBO74 · ‎30-01-2025

Thanks, tried your app suggestion and it says a mast is down. Fingers crossed they fix it soon. Thanks for your advice

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