Require new sim card

[Garyp1983]

Hi,

I have several accounts with O2, but i also have one that migrated over from Virgin. i have never been able to see this mobile account within MyO2. So i have two questions here.

1. How do i migrate the virgin mobile number to appear within my MyO2 along with my other contracts? (Virgin account is in my Wife's name)

2. The sim that we have is a nano sim, and my daughter has smashed her phone. I have bought her a temp phone for now but it doesn't accept the nano size, it only accepts the micro sim size. i bought a sim adapter but for whatever reason, the sim isn't recognised in the phone. My question is, how do i get a new sim?

Thanks in advance.

Gary

[Cleoriff · Accepted solution]

@Garyp1983 

2) Quickest way to get a new sim is to go instore with photo ID and ask for a new sim

1) To Add your wife's account to yours follow these instructions.

• Login to My O2 with your Number
• From the My O2 drop-down menu select 'Manage your details'
• Your delegates
• Add Delegate 
• Enter details and add Delegate for the account associated with your wife
  
• You will then get an email to your account, follow the link in this email.
• Read the details and accept.
• Enter information and submit.

Hope this helps.