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Refund

AnnaNewport
Level 1: Joiner
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on ‎14-05-2024 16:14

on ‎14-05-2024 16:14

I’ve been send emails saying to get in touch to claim a refund as I’ve now left 02 . But when I click the link and try to log into

my 02 app it says I’m not registered ( I guess this is because I’ve left 02 ) so how do I claim the refund please ?? 
Anna Newport

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Enlli
Level 69: Guiding Light
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on ‎14-05-2024 16:26

on ‎14-05-2024 16:26

Payment Management should be able to help

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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