I have a question about free roaming in O2 Travel zone 2 - India, Thailand and Malaysia.
I have a Volt O2 SIM only account with O2 and Virgin Media which comes with O2 Travel Inclusive zone and includes O2 Travel zone 2. I called O2 to clarify my question yesterday. A helpful customer service agent Mary Rose answered the call. She told me that I can roam free (including data, minutes and texts) in Thailand and Malaysia but not in India. I will need to pay £7 a day to roam in India. I was not sure about the answer so asked her three times to confirm. She then talked to her manager and came back to me with the same answer. I asked if I get charged by O2 after coming back from my trip, what will they do? She said they will refund me as our conversation is recorded. I am still not convinced with her answer. So for the absolute clarity, I wonder if anyone can help me with this question please. Thanks in advance.
