Get tech support for your O2 issues

No eSIM/SIM card, PLEASE HELP!

Hi all, I’m in desperate need of some help! I was told I when I ordered my new contract that an eSIM would be sent, it was not so I contacted o2 via the My o2 App, they said they would send me a replacement eSIM pack but when they did this is disconn...

Bizarre Lack of Data

Ever since switching to O2 I've found that data coverage in general is poor in multiple locations. In fact pretty much everywhere bar central London. But here's a scenario I'm struggling to comprehend. Met up with a mate a while back & went to check ...

Pixel 7pro call answering

My pixel 7pro seems to have two different incoming call notifications. The normal swipe up circle works fine but on occasions I get a square block near the top of the screen. Tapping the green answer button does not answer the call and I am left with...

Never getting 5G

I’ve seen various posts on this and tried everything I have a pay as you go sim that I recently converted to monthly. As far as I remember, I’ve never gotten 5G to show up on my phone i I have an iPhone 12. And under the cellular data I DO see 5G as ...

Cannot see my bill

Hi I have logged into my o2 and cannot see my bills or usage. The my o2 app also doesn’t work for me anymore

Resolved! Unable to receive calls from vodafone

I recently found out that people who are with Vodafone cannot reach/call me! I can make and receive calls to/from all networks except Vodafone. With Vodafone I call make calls to them but do not receive calls from them. I was with Vodafone but in Sep...

Resolved! Visual voicemail

Why do I constantly get "Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please contact your service provider for help." messages? How to disable them without enabling visual voicemail?

Receiving bills and having money removed from my account after cancelling

I cancelled my O2 account almost 3 months ago by calling O2. Since then I keep on receiving bills and having money extracted from my account via direct deposit. How can I stop receiving emails and having money extracted from my account, please? I hav...

Resolved! Question

How can I change my account number if I want the payment to be made from a different account?

Resolved! Private caller

I am receiving calls from a private number during the night, sometimes up to 19 calls, for the past 2 nights. Is there any way to find out who is calling me?

O2

Forum Posts