Poor reception

[mythnormadman]

About two weeks ago my phone reception at my property dropped significantly. This is also true when out in other locations. 

I am currently home and signal strength is -98dbm , 43 ASU. It was similar in another location a few miles away earlier today. It has been as bad as -105, 35.

I have tried rebooting my phone but that made no difference.

Friends are having to call me via whatsapp as normal phone calls are constantly lost.

Is there a fix or do I need to change provider?

[pgn]

Guide: How can I sort out my network issues? 

It could be you need a new SIM, go to an O2 shop with photo id and they will exchange your SIM card for a new one for free, @mythnormadman 

Worst case your phone may be at fault, check by swapping SIM from another working phone and testing.

Good luck.

[jonsie]

Check these links as we are all customers here

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[Bambino]

@mythnormadman Use WiFi calling when you can: WiFi and 4G Calling: Everything You Need To Know

[Oxonian]

This app is referenced in the guides already provided to you @mythnormadman ; it is really worth a look :- 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

[japitts]

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@pgn wrote:

It could be you need a new SIM

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What evidence is there, for this being a SIM issue?

A two-way SIM swap with a working phone would be a good test and would highlight faulty kit

[pgn]

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@japitts wrote:

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@pgn wrote:

It could be you need a new SIM

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What evidence is there, for this being a SIM issue?

A two-way SIM swap with a working phone would be a good test and would highlight faulty kit

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As pointed out in my post, 4th line, @japitts:

But perhaps not mentioning the reverse swap of known good SIM into misbehaving handset 👍