@GaryS87 wrote:
"Looks like a nearby phone mast isn’t working as it should, sorry. Our engineers will be on the case already, and your service might come and go until we fix it." It has been like this for months and I don't know who to contact for an update.
The vast majority of faults are rectified quite promptly, within a couple of days. Protracted fixes are often (but not always) down to third party issues.
There could be a legal issue with the site, a H&S problem that's preventing access. The fault might be with third party equipment and they might have issues too.
This list isn't exhaustive, but there's a whole catalogue of possibilities. Issues like this affect all networks from time-to-time, but if there's less site density in an affected area, that in turn gives fewer alternate overlapping sites to pick up the slack.
Specifically, mobile data uses the exact same network signal as voice calls - but VoLTE is prioritised above data. If one or more single sites are out-of-action in an area with poor density, then unless additional spectrum is added to the remaining sites (which is a whole other can of worms), then there's simply less capacity to go around. Slower data speeds are the natural consequence.
