cancel
Showing results for 
Search instead for 
Did you mean: 

OTP being received over RCS

Z0peniaz
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Some of my OTP are now being sent as RCS files. Instead of appearing as a usual text they are showing up as a download icon. I need to click on the download icon, whilst my data is on for it to start the download. They are called "Attachments" on my phone/device. However this is not working a large majority of the time and it is getting super frustrating. Any advise over this. I tried turning RCS off and some of my accounts are sending OTP in this manner.

Should say I am from the UK and this only happens to some OTP sent by certain accounts. I am using a Samsung/Android phone

Message 1 of 3
57 Views
2 REPLIES 2

madasaf1sh
Level 78: King of Kings
  • 12387 Posts
  • 79 Topics
  • 3271 Solutions
Registered:

@Z0peniaz 

 

i would speak to the company sending the messages as it sounds like a misconfiguration by them, as SMS are just sent as plainn text, and have no interaction with RCS.

If showing a download link or Icon the sender is sending them as MMS or a malformed SMS..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
42 Views

Enlli
Level 70: Enigma
  • 9655 Posts
  • 86 Topics
  • 1881 Solutions
Registered:

Sometimes I get OTP messages as RCS but I don't have the problem with attachments.

Just checked a couple and the main text looks the same as SMS but the attachment is just footers with contact information 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
42 Views