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Getting my old number back

mmmoo
Level 1: Joiner
  • 1 Posts
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Registered:

Hi there, really hope somebody can help me fixing this situation.

 

I paid my montly bill with some delay for the first time in over 10 years on being with o2, they started applying all kind of restrictions to the point where i wasnt able to do anything, zero phone signal and data.

 

When i ultimately paid for my bill, my data and phone signal never came back, and after 2 months , opening reports and getting in touch with the customer service without any results, i got fed up and just ended my contract.

 

The issue is that i was with that number since 2010 and i didnt think rationally on the fact that i am now unable to access many websites because of text verifications.

 

I saw there has been a few topics similar to  my situation but they are older or inactive.

 

Is there anyone which have been through the same and managed to get their number back?

 

I revoked my monthly plan around 40 days ago, i really hope i can fix this.

I have the SIM card with me.

 

I just attempted to talk with customer service and sign on a new sim only plan to get my old number back and they said the number was already showing as activated in their system but i tried to ring it and seems to be inactive as of now.

 

I selected the sales departement so maybe i should try a different dept.

 

Any suggestions are higly welcome since i really need that number back!!!

 

 

 

 

 

 

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Enlli
Level 69: Guiding Light
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Only a slim chance as you ended the contract and in so doing gave up the number.

Your only chance if finding a sympathetic agent

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 78: King of Kings
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@mmmoo 

 

Just so you know, you dont own your phone number o2 do.. and at the end of the day you cancelled the contract and they don't have to give it you back, it will be in the do not use pile

 

Maybe try social media, but I wouldn't hold much hope...  

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iPhone 16 Pro Max - o2 and Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
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