04-02-2025 17:58 - edited 04-02-2025 18:02
04-02-2025 17:58 - edited 04-02-2025 18:02
Hi there, really hope somebody can help me fixing this situation.
I paid my montly bill with some delay for the first time in over 10 years on being with o2, they started applying all kind of restrictions to the point where i wasnt able to do anything, zero phone signal and data.
When i ultimately paid for my bill, my data and phone signal never came back, and after 2 months , opening reports and getting in touch with the customer service without any results, i got fed up and just ended my contract.
The issue is that i was with that number since 2010 and i didnt think rationally on the fact that i am now unable to access many websites because of text verifications.
I saw there has been a few topics similar to my situation but they are older or inactive.
Is there anyone which have been through the same and managed to get their number back?
I revoked my monthly plan around 40 days ago, i really hope i can fix this.
I have the SIM card with me.
I just attempted to talk with customer service and sign on a new sim only plan to get my old number back and they said the number was already showing as activated in their system but i tried to ring it and seems to be inactive as of now.
I selected the sales departement so maybe i should try a different dept.
Any suggestions are higly welcome since i really need that number back!!!
on 04-02-2025 18:28
Only a slim chance as you ended the contract and in so doing gave up the number.
Your only chance if finding a sympathetic agent
on 04-02-2025 18:34
on 04-02-2025 18:34
Just so you know, you dont own your phone number o2 do.. and at the end of the day you cancelled the contract and they don't have to give it you back, it will be in the do not use pile
Maybe try social media, but I wouldn't hold much hope...