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Forum Posts

Device Plan

I ordered a tablet through O2, however, O2 has now removed my phone device from my plan. I am unable to call from my SIM, which I still have installed in my phone and I can't figure out how to reverse the issue. I want to pay for a SIM only contract ...

Betg by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

iPhone 16 Plus Switch Up: eSIM

I wanted to do a Switch Up to the iPhone 16 Plus in my local store but when I called them they said they didn’t have any in stock so I went on the live chat on My O2 where they said they could do the Switch Up there and then and all I’d have to do is...

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Oxygen87 by Level 13: Prompter
  • 97 Views
  • 1 replies
  • 0 kudos

Migrating my old mobile phone number to an e-sim 16 max pro

The iPhone 16 max pro came with an esim. followed the set up as per the phone's instructions but when trying to transfer my old phone number to the new phone - the software would not allow me to do so. Do I delete the e-sim it came with and start aga...

StephenMH by Level 1: Joiner
  • 185 Views
  • 4 replies
  • 0 kudos

My phone keeps on buffering. I just got this phone few weeks ago and am having this prob which I

I got this samsung s24 ultra few weeks ago and it keeps on buffering when I go to downloads or YouTube. I never have this problem with my old phone. I have complained about this 3 times in shop where I bought it. They tried to sort it but was unsucce...

Order cancellation

Want to cancel my order (REMOVED) of sim because I changed my mind and cancelled my new contract.

Resolved! eSIM

Hi, I don’t know if someone can help me here. I’ve just signed up to O2 and requested an eSIM. I’ve moved from my previous network which was Vodafone to O2 and now for the last three days I cannot use my phone because I have no network and my eSIM ca...