Solved: Delayed communication from repair team.

diddleyz · ‎30-01-2025

Hi I sent my iphone in for repair. I used 02 approved returns tracked envelope. I have receipt as item was received the following day. The repair tracking number provided, when entered online in 02 gurus page states device waiting to be received. This has been so for approx one month. 02 online have kept saying sorry and telling me all they can do is email the repair team and request that they get in touch with me to provide update. This has not to date happened. Anyone here have any idea or experience on 02 repair teams efficiency please. thank you.

MI5 · ‎30-01-2025

@diddleyz

To contact the O2 Ingram Micro repair center in Norwich, you can use the number 01603 269950.

Their address is: Communication House, Vulcan Road North, Norwich, NR6 6AQ.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-01-2025

@diddleyz

To contact the O2 Ingram Micro repair center in Norwich, you can use the number 01603 269950.

Their address is: Communication House, Vulcan Road North, Norwich, NR6 6AQ.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

diddleyz · ‎30-01-2025

Amazing. Thank you very much.

MI5 · ‎30-01-2025

You're welcome @diddleyz

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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