Copy of Invoices After Account Closec

[Paul_Cusworth]

After coming towards the end of my contract I recently transferred my number to another provider. As soon as the numbers transfer was complete my account was effectively closed and I lost access to myO2 for that number and have therefore lost access to billing details. I particularl I need access to the last 6 months bills. I can’t find anyway of contacting O2 customer services to help me with this as all channels require that I enter my O2 Phone number, which is now longer recognised by O2 as has been transferred. As such I can find no way of getting any help at all from O2 on this. Advice very much appreciated

[MI5]

@Paul_Cusworth 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Say no if asked if your call is about the number you are calling from.

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[Enlli]

Depends when you left. The Web Version of My O2 often keeps going after the app closes

[MI5]

Allegedly..... 

[jonsie]

On the web version after my final bill for the number I moved away from O2 it showed I had a refund of £5.89 due

It gave me the option to request a refund and all done automatically within 7 days

I must admit there was a link I followed on the email and it was the same day the bill was issued....