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Resolved! Activating Apple Watch

Hi, I am trying to activate my son’s new Apple Watch on the O2 network. I have followed all the advice from the boards re-pairing the device after the “activating” message was spinning in the watch app. Now a message comes up saying quote the code 08...

Number Port gone wrong!

I ported my number of 20+ years from Three to O2. I can make outgoing calls and send text messages but nobody can call me or reach me by text. I have contacted O2 all day yesterday with no resolution. Can anyone point me in the right direction please...

Resolved! Problem with sending SMS from iPhone 8 as of yesterday

Aged iPhone 8 running IOS 15.6, soon to be replaced but I need it for a few weeks still! I've had the phone for nearly 4 years with no previous issues. iMessage still works fine - just conventional SMS. All but one of the 17 or so I've tried today ha...

Butterhook by • Level 2: Apprentice
  • 3068 Views
  • 38 replies
  • 0 kudos

Resolved! voicemail

Is it possible to recover voicemails recorded before porting number to another carrier?

James2603 by • Level 1: Joiner
  • 500 Views
  • 3 replies
  • 0 kudos

20 year + phone number no longer working

My genie - o2 number ive had more than 20 years is no longer working, how do I contact uk technical team, o2 customer service cant seem to help, must have spoken to 10 different people in different countries apart from uk....i last switched phone on ...

S24 Ultra Charging Issues

Has anyone encountered the issue of their phone connecting and disconnecting every 5 minutes when charging it with a super-fast charging cable?I only seem to have the issue with a type C - type C fast charging cable and have tried multiple different ...

Blackjax by • Level 1: Joiner
  • 939 Views
  • 3 replies
  • 0 kudos

Resolved! E-sim issue

I have recently changed my phone but during the transfer I lost the e-sim. Now I do not have a phone number and cannot log-in into the o2 app because it keeps asking to send text message to the number I do not have access to. I am not currently in th...

Resolved! Error 112 - Adding Apple Watch Cellular

Hi, I have a new Apple Watch Ultra 2 that I bought from a third party and I am trying to go through the steps to add the Cellular plan but I keep getting error 112 and am unable to progress when logging in to O2 via the watch app. I have looked at ot...

CogginM by • Level 1: Joiner
  • 469 Views
  • 1 replies
  • 0 kudos

International roaming not making calls

Cannot make or receive calls on my phone. Says is dialing but does not connect and phone does not ring for person am calling.

AM13 by • Level 1: Joiner
  • 686 Views
  • 8 replies
  • 0 kudos

Resolved! Can't text anyone apart from mum

For 2 days now (today & yesterday) I've been having problems with sending texts. I can text my mum no problem (she's on Sky mobile) but I can't text anyone else regardless of what network they're with! I'm gonna pop into O2 tomorrow, but I'd thought ...

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