Why can’t I make purchases via my mobile phone

[Christinajc]

Like to find out why I can’t make purchases via my mobile phone

[Cleoriff · Accepted solution]

Hi @Christinajc 

You may have a spend cap. Guide: Spend Caps & Charge to Mobile on O2 

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.