Sim not provisioned

[vee]

I moved from 3 to 02 and I transferred my number to 02 and now my new sim card in my new phone is saying "sim not provisioned " anyone know how to fix this?

[MI5 · Accepted solution]

@vee 

You'll need to contact customer service Guide: Coronavirus Community Help and Support 

[Cleoriff]

@vee 

Have you activated the sim?

All info here https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

Hope that helps.

[vee]

M15 thank you. I can't seem to get hold of anyone. How do I start a live chat on 02?

[Bambino]

@vee If you need to speak to customer service try 0800 587 4005 first.

[MI5]

@vee 

Try any of the numbers on the link I gave  you. 

[Cleoriff]

@vee 

Check out my post about activating your sim. Link included. .

[vee]

Thank you. The sim is already activated. The sim worked before my number was transferred

[vee]

can't seem to get hold of a human being

[vee]

I talked to customer service earlier on live chat and they told me to dona network reset which I did but didn't work. Then did a factory reset as per advise and still did not work. Now can't get hold of them to tell them it didn't work