Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data

I paid my bill a few days ago. I’ve tried everything they’ve said to do and yet my data still isn’t working. When I call the automated chat is useless. What to do??

Resolved! Stranded Overseaa

please can someone in the UK help me speak to 02I'm in Australia, no planes, no Internet and now unable to make online payments for my phoneI lived in Woking SurreyCan anyone get me their store phone number ? What times are they open if any ? This is...

Resolved! Locked out of my Samsung S20

Hi, I was using mu phone as normal, pessed the power button to lock the screen, put it in my pocket, then later on I went to use it. The screen says, "Swipe to unlock", whick I did, only to be rewarded with a password screen 'For my security. The pas...

Resolved! iTunes suddenly being charged to my 02 account. Haven’t bought anything from Itunes and have a £47

I’ve just checked my bill and it says I’ve bought a load of iTunes things over the last few weeks. My Apple account is charged to my debit card, not my 02 bill so why have I suddenly got a £48 bill on my phone bill? Plus as far as I’m aware, I haven’...

Resolved! International Calls

Can I use my call allowance to call Canada? Any help appreciated.

O2 Open discount

I am eligible for O2 Open discount. I upgraded about 6 months early on 16/06/20. I've tried to claim my discount in O2 open but I get a message saying 'You can't apply an O2 discount to more than one phone. You'll be able to apply another O2 Open dis...

Port Number in from a different network - status and 5G?

Hello folks, I ordered a new O2 SIM a couple of days ago and as part of the process I provided a PAC from my existing provider. The O2 SIM turned up this afternoon and I've inserted into my phone and all is OK. My questions:1. How do I check the stat...