This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Phoned to stop my phone from being cut

Ben12
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎14-12-2019 16:51

on ‎14-12-2019 16:51

Phoned yesterday to stop my phone from being cut off
Message 1 of 4
903 Views
0 Kudos
3 REPLIES 3

Ben12
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎14-12-2019 16:52

on ‎14-12-2019 16:52

Nerd phone back on for work
Message 2 of 4
899 Views
0 Kudos

MI5
Level 94: Supreme
In response to Ben12
  • 152845 Posts
  • 652 Topics
  • 29170 Solutions
Registered:

on ‎14-12-2019 17:14

on ‎14-12-2019 17:14

@Ben12 

You need to pay your bill Guide: How to Pay Your Bill (Airtime & Device Plans) even if you called to say you'll pay later your phone will still be restricted until the bill is paid 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
893 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 96903 Posts
  • 614 Topics
  • 7196 Solutions
Registered:

on ‎14-12-2019 20:23

on ‎14-12-2019 20:23

The system is automated and customer service cannot stop your phone being restricted. They are able to remove the bars but will want payment and your account made up to date before they will do so.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 4 of 4
864 Views
0 Kudos
Top Kudoed Authors
View All
Top