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Phone was not delivered

jamesedward
Level 1: Joiner
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I placed an order on the 19th of January 2020 for an Iphone 11 Pro Max.

Order number: [Removed]
The phone was despatched to me on the 20th of January and it was due to be delivered on the 21st.
Up till this date,i don't have the phone and it hasnt arrived.
O2, please look into this for me.
 
James Edward
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MI5
Level 94: Supreme
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@jamesedward 

You'll need to call customer service please Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152548 Posts
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Registered:

@jamesedward 

You'll need to call customer service please Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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Hi @jamesedward 

You need to contact customer services Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
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jonsie
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Bambino
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@jamesedward  Do you have a tracking number? Why have you waited a week to post here? Have you contacted customer service?

I DO NOT WORK FOR O2



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TallTrees
Level 52: Innovator
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Hello @jamesedward
Welcome to the o2 community forum
Sorry to hear that you have not received your phone yet.
As suggested call customer services (not chat) best time to call is early morning 08.00am
Hope all turns out good quickly for you
Enjoy your new phone
Lots of best wishes TallTrees


HAPPINESS IS BEE SHAPED

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