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I'm on switch up, I want to upgrade to a Google Pixel 9, they keep telling me to pay off the current

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MrRichAllen1976
Level 1: Joiner
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on ‎13-03-2025 20:42

on ‎13-03-2025 20:42

Device plan which comes in at around £232.

 

Is this right?

 

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MI5
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‎13-03-2025 20:44 - edited ‎13-03-2025 20:48

‎13-03-2025 20:44 - edited ‎13-03-2025 20:48

No idea as no one here can see your account @MrRichAllen1976 

https://community.o2.co.uk/t5/Welcome-News/O2-Switch-Up-Everything-you-need-to-know/m-p/1566636#M385...

https://community.o2.co.uk/t5/How-to-Guides/Switch-Up-What-s-involved/ba-p/1784480

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

‎13-03-2025 20:44 - edited ‎13-03-2025 20:48

‎13-03-2025 20:44 - edited ‎13-03-2025 20:48

No idea as no one here can see your account @MrRichAllen1976 

https://community.o2.co.uk/t5/Welcome-News/O2-Switch-Up-Everything-you-need-to-know/m-p/1566636#M385...

https://community.o2.co.uk/t5/How-to-Guides/Switch-Up-What-s-involved/ba-p/1784480

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎14-03-2025 10:58

on ‎14-03-2025 10:58

@MrRichAllen1976 

 

Check the boltons on your account and make sure you have one that says switch up, either way you will need to contact o2 Guide: How to find help & contact O2 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎14-03-2025 11:08

on ‎14-03-2025 11:08

Already has contacted O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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