Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade options

I'm at the end of my current contract and I intend to upgrade to an iPhone 16 pro max from an iPhone 11. I am a pay monthly customer with an airtime plan.I want to keep all my current sim data but would prefer to have a new sim.Does the upgrade autom...

Resolved! travelling abroad

I am going to Poland on the 25th March and staying until the 7th April....what is the best way to keep my data charges down to a minimum whilst there ?? thanks

Resolved! Monthly charges

As my contract is expired, should I not see a drop in my monthly bill.Is it not just the airtime plan I could be paying for ? My bills were usually around the £34 to £38 mark.With my contract finished my latest bill is £34.Is that correct ?

Resolved! how do I know if message is scam or not

Received message couldn't deduct latest bill from registered payment method. Visit web address to resolve issue and avoid sim termination. But on my account says bill issued 8th March payment due 24. nothing about an issue with payment.

Sim not provisioned

Hi, Can someone help...o2 is incredibly difficult to reach! My sim suddenly stopped working with repeated 'sim not provisioned' notifications. It has been 4 days. I have really struggled to access any form of support as I have no Internet or ability ...

What does null zero kb signify against a phone number on call record

What does null zero kb signify against a phone number on call record?

Congestion

Hi all,Anyone got any tips on how to deal with bad congestion? I live in a small ish town and in a lot of areas I can’t make a call, send a text or use data despite having very good signal (3-4 bars of 4G/ 5G).I have heard other people complain about...

My basket vanished after paying upfront cost

Hello I paid the upfront fee confirmed payment on banking app which shows as being taken out and the screen froze and now basket has vanished. I have received contract info but nothing else

Resolved! Switch Up Online - Not working

Not sure if anyone has had this happen and what the outcome was after contacting O2 (they really dont have a clue at the minute so need to keep trying until I get someone clued up) Im trying to do Switchup online as its easier with work to do online ...

Resolved! Keep getting bills even though my contact ended months ago

My SIM for monthly data and texts stopped working a few months ago . As it seemed impossible to get in touch with O2 to get another SIM I very angrily cancelled the direct debit which obviously was stupid. I went in person to a O2 shop to pay what I ...

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