You don't have any products or services in this My O2 account.

[marklar]

Hi everyone. I returned to o2 after 15 years or so and I struggle with almost everything. Since I transferred my number from GiffGaff I don't have internet access because the rolling plan I had on my temporary number (the one o2 sent me via post) has not been transferred to the new number. Today morning I logged in to My o2 account and to my surprised I see a text saying "You don't have any products or services in this My O2 account." Last night I could see on the same page my old and the new numbers. Now everything is gone.

I tried to login into o2 app on my phone and I got a message "something went wrong. My o2 isn't not available to you yet."

Are they updating the system or something? 

[Enlli]

Try logging in via the web

https://mymobile2.o2.co.uk/

If that works try deleting the App then rebooting the phone and reinstall the app.

However, I think I would give it a bit longer to see if it sorts itself out 

[MI5]

@marklar 

Sounds like the transfer has started.

Give it 24 hours and keep rebooting your phone.

Guide: Migration & porting into O2 

The UK social media teams can also be helpful Guide: How to find help & contact O2 

[marklar]

It's been 4 days now. My o2 status says that I have a rolling plan but remaining allowance is 0 data and 0 minutes. At the same time my top-up balance is going down. This does not make any sense.

[marklar]

Ok. I called customer service and they fixed it, hopefully. I was surprised how quickly they picked up my call! I was prepared to 30min waiting and listening to some s..te music.