error 500

mm12 · ‎28-01-2020

cant seem to pay my bill online or via phone app keeps crashing the moment i clickon the cvv box and says there is an error 500 anyone else having rhis problem

MI5 · ‎28-01-2020

@mm12

There always seems to be problems paying online but I find the MyO2 app works fine.

You can call customer service for help Guide: How to find help & contact O2 or see other ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marli · ‎28-01-2020

Yes Im also having this problem. Have had this issue for the last 3 months or so. Ive been trying to top my mobile up to no avail. I cant believe the issue still hasnt been resolved after all this time. I shouldnt have to top up via a voucher or at the o2 store.

djbsuffolk · ‎29-01-2020

Error 500 means something has gone wrong at O2's end on their server - it's quite a non-specific error though meaning somethings gone wrong, not sure what it is though!

O2

error 500

Cancelling subscrption

Not renewing my contract

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no service after porting number

Phone Upgrade