Phone Plan Invoicea

[FiJona]

Hi All,

Can anyone tell me how I get the current months phone plan invoice. I don't want the total payable, neither do I want what I've paid so far. I need an invoice for the current month only.

O2 don't understand what I want and keep sending me my current airtime bill which I can easily download. As my bank account shows O2 taking 2 separate payments - the airtime and then the phone plan - I need 2 invoices for my records.

Simple yes? No apparently not, whenever I ask they just keep emailing me a copy of my airtime bill!!

Any ideas chaps?

Many thanks,

Fiona.

[adamtemp64 · Accepted solution]

This has been asked before in the form of a vat invoice for a phone plan.

It looks like you need to talk to the correct preson and explain what you wany and you need to do it each month.

I will link to thread in a bit.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-and-VAT-invoice/m-p/516624#M50997

[Anonymous]

As said above.

The link to the previous thread.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-and-VAT-invoice/m-p/516624#M50997

[FiJona]

Thank you for your swift responses. I did do a quick search before posting but the link was helpful - not the answer I was after but an answer none-the-less!

It's funny seems like loads of people are asking for the same thing but it's as if I am asking for something totally alien!!

I'm sure we'll get there and they are a lot more helpful than Vodafone!

[Anonymous]

You're welcome.

Can't you use the original paperwork you got when you took out the contract?

[Anonymous]

Seems a bit stupid you have to request it every month

[FiJona]

Yes seems a a bit daft - why not just have one combined and therefore total bill? Too easy and sensible I guess! The original schedule of payments is fine but it still means that I don't have an invoice that relates to that specific amount money leaving the account each month.

[adamtemp64]

The reason o2 refresh is seperated is you can pay off the phone plan at any time and then keep the Call time plan running.

But I do not think o2 have thought out the phone plan paperwork very well.

[Anonymous]

Hi FiJona

If you log in to my02 online, click on View my phone plan

On your left side, click on Repayment Schedule

From there you will be able to download and print out your phone payment history as well as what you have left to pay, including dates.

Not sure if this is any help to you, but it is a some sort of a solution