Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Charged me £118

hello everyone, o2 has charged me £118 for voice calls. i have an unlimited o2 sim. i have called a UK mobile number they charged me that amount. i called customer service regarding this charge and they told me the number i have called is by passing ...

on line account does not match phone account

My on line account is showing a different number to the one on my phone. I therefore cannot access any of the services related to my number. I have tried to have this reset with no luck. I dont know what I can do to resolve this.. any suggestions wou...

Difficulty in getting a temporary O2 30 day rolling deal

Hi folks. My 24 month iphone 4S contract just expired. I chatted to an advisor to switch to a rolling 30 day SIM only for a couple of months to give me a chance to check out new phones/ contract renewal options. I was amazed when she couldn't offer m...

Resolved! Upgrading from Pay & Go

I want to upgrade my Pay & Go phone to a Pay Monthly. Not sure how you find out if your phone is due for renewal? Also I received a text msg today regarding this matter saying I can upgrade to the latest Nokia/Samsung etc. but went into a Carphone Wa...

Resolved! Is Phone locked or not?

Bought a phone (Huawei Ascend Y300) 4 months ago from carphone warehouse. Paid cash and had bought it using my o2 pay as you go sim to upgrade thereby getting it cheaper. I later purchased a monthly o2 contract sim online and swapped it with the payg...

Resolved! Change Phones on 24 Month Contract?

Hello, Thought I'd ask here for some advice. I am on a 24 month contract and about half way through; simply put I am not sure I can stick this phone anymore. I am wondering if O2 would allow me to either trade this phone for cash (to Cex) or use thei...

Refresh upgrade question

Hi allI upgraded via the speed to refresh option in my local O2 store yesterday. However I'm having second thoughts about the handset I have chosen. Am I able to change the handset I selected within 7 days for an alternate?According to the T&C's onli...

Resolved! puk wont send me new code

i have 10 attempts at puk code, when o2 ask for my number it says cant provide puk for this number i have to be 02 customer which i am & logged into my account which also has my number on it

Resolved! Texts

My daughter has a iphone 5 and is having problems sending texts, there are not I message texts, just standard ones, took it to O2 and they gave her a new sim, but still having the same problem, everything else works as it should. Any ideas welcome pl...

Resolved! Data bolt on

How long from when ordering a data bolt on, does it take to be active. When I tried to order online, it said it would be active from my next billing period, which is 3 weeks away. I need it sooner. Is this possible?

O2

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