Paying my bill.

[Carla3]

Hi, my bill is due tomorrow, however, with the whole craziness of this coronavirus I’ve been in able to work.
I’m a cleaner, I can not work from home, I go out to work, but no body wants a stranger coming in from the outside to clean so, this has left me short this month.
I’m struggling with a fair few bills and I’m wondering what help I can get from yourselves?
I’ve tried very hard to keep my bill paid every month to keep my credit score ok and I don’t want things to start falling now.
Please help!!!!

[MI5 · Accepted solution]

@Carla3 

Contact the payment team asap for help https://www.o2.co.uk/help/account-and-billing/payment-support 

Get in touch

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[gmarkj]

Your best bet @Carla3 is to call customer support on 202 to discuss your options - this is a customer community and as such cannot help with account specific issues.

[Bambino]

@Carla3  You need to speak to the Payment Management Team asap. In situations such as yours, restrictions to the use of your phone are usually applied, but these are strange and new times we're all facing, so hopefully, maybe they can help in some way.

[MI5]

@Carla3 

There is a statement here from O2 about bill worry.

https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464#M33...