Outstanding bill

[Emma18]

My son is self employed and can’t pay his bill as he has no work due to COVID-19.
Could someone please advise what we need to do as we are getting default notices and text messages from O2 but can’t get hold of anyone. Please help as this is causing great worry and stress.
Emma

[Bambino]

@Emma18 

You can reach the Payment Management team on 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Guide: Coronavirus Community Help and Support