Bringing my old number to O2

[Scott5]

I recently took out a new contract and 3 weeks ago before COVID19 really took hold. I put in to transfer my old number but it hasn't taken place and I am running 2 phones and paying for both. Is there anyway I can contact them to make sure this request is in the pipe line at all. I tried to call but they say they are only accepting calls for new customers and customers who are leaving. I can't afford to be running 2 phones but I do understand the circumstances at the moment.

[Bambino]

@Scott5 Did you give O2 a PAC from another network? That process is taking much longer than normal.

Please see these links: https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Guide: Coronavirus Community Help and Support 

[jonsie]

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number