O2 overcharging me

[TrayB123]

who can I speak to about O2 consistently (despite having contacted them numerous times over the summer and having refunds) overcharging me?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[gmarkj]

In what way are o2 overcharging you? 
Taking more than your bill says, or that the bill has things on it you didn't want/use @TrayB123 ?
To check the 2nd, follow this guide to see what the bill is for.

Guide: How do I get to the 'Download Bill' page? 

Once you can see what the charges are for, it might be there are premium messages that you didn't sign up to. Follow this guide to get those removed/refunded.

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Finally it might be worth getting a spend cap on your bill if you don't want those services adding, or even a bar on certain services.

Guide: Spend Caps & Charge to Mobile on O2 

Guide: O2 BARs