Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 switch up and gift card

Good afternoon, I upgraded to a Pixel 6 Pro in August under a plus plan with the O2 switch up bolt on. The £300 prepaid gift card as part of the summer sale was enough to entice me to upgrade. It's been about 60 days since I completed the form to rec...

Resolved! iMessage not working after number transfer

Hi all, I transferred my number from giffgaff to O2 and everything seems to be working fine except iMessage. I have tried restarting the phone several times, turning iMessage and FaceTime on and off again. I have checked my phone number is correct on...

Confused with keeping my number from another provider.

I ordered a new SIM (pay monthly) from O2 and received it today. The instructions were simple, just pop it in my phone basically (it's my current phone and not a new one). During the ordering process I provided them with my PAC from 3. A few days ago...

Resolved! I want my iphone unlocked

I have bought a new iphone, and am using my old business sim - so want my old iphone unlocking to use as a spare - how do I get this done?

Resolved! Need to change debit card details but it won't find my address

I enter my house number which is 'flat 6 41a' and my postcode but it cannot find my address so I cannot top up.

Resolved! No data in Crete

I’m currently in Crete and can’t use my data, calls or text despite my phone saying that I am connected to Cosmote 5G. Can someone help with this?

Resolved! when will iphone 13 pro max green be back in stock to order?

when will iphone 13 pro max green be back in stock to order?

Resolved! Why have I been charged monthly extras

Hi, I have noticed on my account that I have been charged 'monthly extras' for2 consecutive months, but I don't know why. How can I find out why I have been charged extra? Thanks in advance.

Resolved! Documents received but "something went wrong"

Filled out the order and paid deposit. Received all credit agreement and forms to email. When I have clicked order I get "something went wrong" and to call. Any ideas why this might be?

Resolved! WiFi calling Moto g31

I now have WiFi calling on my Moto g31. When will I get SMS over WiFi?

O2

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