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No Sim Number and no network

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Kayn
Level 1: Joiner
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on ‎03-12-2021 22:01

on ‎03-12-2021 22:01

Today I received my Experia Pro I with O2 sim card, but now is nearly 12 hours do not know my sim / telephone number, neither can connect to O2 network, even my O2 can not recognise my account and when I log to my O2 account, it is just blank saying '' you have no product and no services''.

Any help will be appreciated.

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MI5
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on ‎03-12-2021 22:25

on ‎03-12-2021 22:25

@Kayn 

If you're brand new to O2 you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
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on ‎03-12-2021 22:10

on ‎03-12-2021 22:10

@KaynUse your old O2 sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update 

Veritas Numquam Perit

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MI5
Level 94: Supreme
  • 152843 Posts
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Registered:

on ‎03-12-2021 22:25

on ‎03-12-2021 22:25

@Kayn 

If you're brand new to O2 you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kayn
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In response to Cleoriff
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on ‎06-12-2021 11:03

on ‎06-12-2021 11:03

Sorry I do not have old O2 sim, as I am a new customer, very bad experience joining O2

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