Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel plan

Hello. I ordered o2 sim couple days ago and it arrived today but i have not used it yet or put it in my phone. I want to cancel the contract because i have found better deal somewhere else. I rang o2 and they said that you can cancel the plan on the ...

Resolved! I WANT TO CHANGE MY DAUGHTER'S TARRIF (MY 2ND DEVICE)

I WANT TO CHANGE MY DAUGHTERS TARRIF

Resolved! Switched from PAYG to Pay Monthly but it's still saying I need to top up on my account

I've just switched from PAYG to Pay Monthly but it's still showing that I need to top up on my account. Is this normal or does it take time to update? Even on the My O2 app it's not showing my tariff details. Any help is appreciated!

Resolved! late payment

Can't pay today so need an extension

Resolved! Upgrade calls no longer going to voicemail

I upgraded from a BlackBerry to Android last week. I upgraded the contract with the help of an advisor. Everything went through ok however since then although I access voicemail regularly, calls are no longer going to voicemail. I've tried ringing cu...

Resolved! Open Discount

I received confirmation that I m eligible for a O2 open discount however this is not yet showing on my airtime bill for xxxxxxxxxxxx Please could you assist Thanks Nicki [Mod edit: Please do not share personal details as your posts are visible to the...

Resolved! Volt

Sing up 3 weeks ago with the new volt service. Was already with virginmedia and have now doubled my BB to 1 gig atno extra cost. Brilliant. But not so happy with O2. Signed up for 3 24 month sim deals as lioed the idea of doube the data for every sim...

Resolved! £150 Extra off when you buy the Samsung Galaxy S21 5G

I've just put all my details in for the offer of the £150 extra off and my phone qualifies for £2 recycle, now when I add the promotion code (my order number for my new phone) for the extra £150 off it says my promotion code is invalid????? How do I ...

Resolved! Bill will be a few days late

Hi I’m going to be a few days late paying my bill

Resolved! Not done as requested to change my account

Hi. I rang O2 to change one of my phones to pay as you go from my monthly payment. However, even though the chap I spoke to told me he was sending a new sim card, checking on my O2 app, my data has been increased and my monthly payments too! Why is t...

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