Charged double for Monthly Bill

[Pranav14]

Hi,

Paid my monthly bill early with credit card on the 21st. Direct debit still went out on the 23rd from my current account.

What do I do to get my money back or use it for the next month?

[MI5]

@Pranav14 

Direct debits are automated so you paid too close to the date for the system to know.

It will stay as a credit for next month or call O2 for a refund.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

May also be possible to request refund in your MyO2

[jonsie]

You need to pay at least 5 working days before the direct debit is due to be taken so as not to have the problem re-occur

As said, leave for next month if your finances allow it

[Pranav14]

Thanks guys, just rang O2 and they issued refund to my paypal

[MI5]

Welcome @Pranav14 

[jonsie]

Be interesting to know how long the refund takes @Pranav14 

[Pranav14]

Hi Jonsie,

On Paypal the refund was done within 30 minutes. But they told me it will take up to 5 business days to hit my credit card........will let you know when it arrives!