No Service in London

[wpmk]

Hi,

I haven’t had any service today (cell and data) in Central and East London. I’ve tried restarting my phone but I still get “no service”. I’ve made no changes to my phone or plan.

Anyone else had issues with their service?

Best,
W

[MI5]

@wpmk you can check for network issues here http://status.o2.co.uk/ 

Some other things to check also https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

[Bambino]

@wpmk You can download the My Network app and report the problem:
https://www.o2.co.uk/apps/my-network

[wpmk]

Thanks for the responses.

It doesn’t seem like there are service outages in my area, nor do I see messages of the same issue when I check Twitter.

I’ve tried the troubleshooting steps like the usual restarting phone and checking carrier settings.

I also tried the sim in my old phone and it seemed to get signal.

Could this be seen as a fault with my current phone or some sort of issue with my sim being used with this device?

[MI5]

Sounds like the phone could be dodgy @wpmk but try a replacement sim from your local O2 shop first.

[wpmk]

A little bit more digging. I went to Settings > General > About > Network and it says “phone not allowed”. Anyone know why it would say that?

I pay my bill by direct debit so it shouldn’t be an issue with payment.

[wpmk]

P.S. bought the phone second hand but I’ve been using it for 1.5 years without any problems.

[MI5 · Accepted solution]

Sounds like either the antenna has failed or the phone has been barred. If it was your account at fault, the SIM wouldn't work in the other phone.

[wpmk]

Providing an update in case anyone finds this thread useful.

I paid for a CheckMEND report and turns out it got blacklisted.

I got the device from CeX who provide a 24 month warranty on all purchases. As my order is past 6 months old I should be able to get my iPhone 7 replaced or refunded at the current value.

Ordered a new phone from O2.

[MI5]

Unfortunately it did sound like that was the problem.