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No Minutes Allowance

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Anonymous
Not applicable

on ‎19-05-2014 19:12

on ‎19-05-2014 19:12

I have just logged on to My O2 app and under minutes is says "There is no minutes allowance included with your tariff.. You'll be charged at your atandard rate for any minutes you use". It states very similar on the My O2 section of the website and I get no text reply from 21202. I tried online chat and the person the other end says don't worry your minutes allowance is showing alright on our system.

I'm sorry, but I'm not too comforted by that statement. I visualise a high bill at next time with me trying to prove I haven't gone over my limit.

Amy ideas out there?

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MI5
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In response to Anonymous
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on ‎19-05-2014 19:22

on ‎19-05-2014 19:22

Press 2 then zero and you should get straight through wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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‎19-05-2014 19:14 - edited ‎19-05-2014 19:16

‎19-05-2014 19:14 - edited ‎19-05-2014 19:16

The myo2 app is under going some changes so I cannot check what my true usage is right now.

Mine has not updated since 17/5/14 and will update on the 21/5/14

I'd suggest ringing Cs for clarification on your tariff.

202 Contract.
4445 Payg.

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Anonymous
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In response to Anonymous

on ‎19-05-2014 19:17

on ‎19-05-2014 19:17

Tried ringing but in a queue.

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Anonymous
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on ‎19-05-2014 19:19

on ‎19-05-2014 19:19

Hi,

Cs can get busy but for peace of mind if I was you I would persevere.
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎19-05-2014 19:22

on ‎19-05-2014 19:22

Press 2 then zero and you should get straight through wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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