Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Insurance - Complaint

I placed an insurance claim for my HTC One X+ on 20/04/2014 and was told my phone was not in stock. I was told that I would be called on 22/04/2014 with an update when stock comes in. I received no call on 22/04/2014 so I personally rang up O2. They ...

Resolved! switched from pay monthly to PAYG - not working

I switched from pay monthly to PAYG and the change was supposed to happen today. I am keeping the same number and I want the pay and go go go tarrif (£10) https://www.o2.co.uk/freesim/tariffs/payandgogogo?cm_mmc=googleuk-_-PPC_Direct_Free_Sim-_-Brand...

Resolved! account in the negative (minus)

My account balance is a negative number..meaning that O2 owes me! Can I get thus money transfered back to my bank account???

Resolved! Bolt-ons on renewal of contract

Hi,Contract up in couple of weeks, and would really like to stay with o2 and just downgrade my contract to a 12month sim only (basically because I'm happy with my S3 at the moment, and happy to hang onto it for another year)My query is that although ...

Resolved! When does my new tariff begin?

I decided to upgrade to a new monthly tariff, which takes effect on the 25th according to the text and email from O2. However, my tariff hasn't changed and my allowance usually always gets updated at midnight.Just wondering when it might take effect ...

Resolved! Phone contract crisis... please help!

Basically my mobile phone contract with O2 is an absolute mess and I do not know what to do. I have received awful service o2 and am paying a small fortune every month. I cannot go on like this!To give you some background:This contract was initially ...

Resolved! My contract is expiring, help.

It ends on the 4th of May, and I've very recently heard about the 30 days notice thing, I don't want to renew because the internet is painfully slow and very expensive. I've called 202 but I either have to wait for a long time or they hang up on me, ...

Resolved! cancelling my contract

Can i cancel my contract online?

Resolved! My monthly extras

Good morning, I have notices on my phone bill that since January this year I have been charged £2.50 for "My monthly extras" . Can you please tell me what this is for? my mobile number is. Thanks Martin

Resolved! Live Chat is shocking!

I've used Live Chat twice in the last few weeks and both times they gave me the worng information.I only wanted to ask about my sim and had waited on the phone for half and hour and knew as it was getting near closing time, they wouldn't be able to h...

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