Lost pay monthly phone

[Anonymous]

I recently lost my iphone which obviously included my sim. I'd like to know how to order a new sim for 'pay monthly' phone as well as keep my number when i buy a new phone?

[Bambino]

Have you reported the phone to O2 as lost? You must do that as a priority. You should then report it to the police and your insiurance company, if you had it insured.

[Anonymous · Accepted solution]

You'll need to give CS a call to report the phone lost and then they'll send you out a new Pay Monthly Sim card, this usually takes 1-3 working days. However if it's easier for you you can also pop into your local o2 store

[perksie]

You need to stop the sim working now:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,T=pm6,question=ref%28User%29:str...

[Anonymous]

The sim's been blocked and i lost it almost 3 weeks back,would i still need to report it or is blocking it the same thing? And if so,if i just call to my local store,will they sort me with a new simcard there and then?

Thanks

[jonsie]

If the phone ans sim have been blocked you should be able to order one instore. As far as I know it will be sent out to you via the post. You should take some form of ID with you.