Not unusual with O2.
Best contact sales
Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) ,
X Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255, free from any phone or landline
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
