Data usage alert

BrynC · ‎11-04-2025

I just received an 80% data usage email. But when I check on MyO2, it tells me I have 11.92Gb of 20Gb remaining. What is going on? (PS I have been in Norway for past 2 weeks)

MI5 · ‎11-04-2025

@BrynC

Usage when abroad can be slow to catch up on your MyO2 so you may have used more than shown.

Also, if you have bonus data, the system will flag warnings based on the core tariff amount.

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pgn · ‎11-04-2025

@BrynC - If your phone data meter is set to match the amount of data you have in your allowance, and set to zero on the day your bill is issued, I would put it down to a funny with MyO2. Check app and online MyO2 match, and then check again next week. If you have just upgraded, it will be all over the place for that month. We have had quite a few reports of this lately...

You can contact O2 via Social Media, links just below, and persist until you get an answer.

This may help:

https://community.o2.co.uk/t5/My-O2/Data-allowence-used-in-less-than-2-days/m-p/1788048/highlight/tr...

Good luck.

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