Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Topup

Whats the two topup's restriction per one debit card supposed to do. Make it hard to topup for some one not near the shops. Jasper

Resolved! Swap My Sim gave me a different phone number

So I went through the whole Swap my Sim process, it took quite a while for the old sim to turn off, and the new sim to turn on. Unfortunately, the process did not update the phone number on the new sim. I *am* doing all of this from within the United...

Resolved! refunds

I've been trying to get a refund from my old phone contract for at least 6 months now. I've sent numerous email's and filled in the online form for refunds numerous times and still not had it back. Any help would be appreciated.

Resolved! Bolt ons and allowances

For a while now ive been given allowances which include 500mb of data after i top up £10 for 30 days. Today i have added a data bolt on for £6 a month which gives 500mb of data. Will this mean that i will get a total 1gb of data as long as i top up £...

Resolved! Excessive monthly bill

Apologies for the length of the text, but some background would help. My son lost his mobile less than 2 month ago and did not tell me or O2. His monthly contract bill was no more than £16-17 for nearly 2 years since I changed his PAYG to pay Monthly...

Resolved! SIMO Contract from 30days to 12m

Hi I have a SIMO rolling 30 days and want to move to 12 months, but there's no option on the MyO2 menu.....? can this be done online?

Resolved! Charged for Unsent Messages

Hi people, Today when I checked my bill I saw that I'm charged £1.50 pounds for messages. Interestingly, however, I hadn't sent any message for a couple of weeks. I viewed the details and it turns out that I've sent messages to the number I'm using a...

I am an 02 customer from last 5 years!!

Hello, I am a 02 customer from last 5 years, and I cant believe that when I tried to order a new contract (IPhone 5 16gb 24 months), 02 wanted me to pay a deposit of £150.They said they will refund me after 3 months of paying the bills!! It looks lik...

Resolved! phone signal

need help again, for the last two weeks when we are using our phones the call either keeps off or it is so bad the other person cant hear us, at first we thought one of the phones was broke so got a new one, and its still the same....we used to have ...

Resolved! Getting slightly miffed with O2

I've been with O2 for quite a while now, having held a couple of accounts with them, however I'm getting quite annoyed now to the point that I don't think I'll be renewing come the end of the contract in a couple of months. Last month my bill came to...

O2

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