cancel
Showing results for 
Search instead for 
Did you mean: 

Launching a complaint

Fred_
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Where is a link to launch a complaint against O2 customer service?

Your website keeps sending me around in circles making sure there is no link to complain.

I assume you hope customers will just give up??

This will also be a valid complaint for ofcom to look into.

Message 1 of 3
803 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 78: King of Kings
  • 12406 Posts
  • 79 Topics
  • 3273 Solutions
Registered:
@Fred_

OFCOM don't deal with Consumer complaints you will need to register it with either CISAS or the Ombudsman Service once you have exhausted the o2 complaints process with o2 which @MI5 as pointed you to.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 3 of 3
780 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 152793 Posts
  • 652 Topics
  • 29168 Solutions
Registered:

@Fred_ 

OFCOM won't be interested unless you have exhausted to O2 complaints code.

https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
799 Views

madasaf1sh
Level 78: King of Kings
  • 12406 Posts
  • 79 Topics
  • 3273 Solutions
Registered:
@Fred_

OFCOM don't deal with Consumer complaints you will need to register it with either CISAS or the Ombudsman Service once you have exhausted the o2 complaints process with o2 which @MI5 as pointed you to.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
781 Views