Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Missing order

How do I contact O2 about a missing order for a Sim ordered 16-2-21

Resolved! Billing address change

My address recently changed but my bill came under the old one. Can my most recent bill be reissued with the correct address as I need the bill as proof of address?

My o2

Hey, so when I try log into my o2 app it says I don’t have any products on my account, witch I do as it comes up with my 02 number and email, but still says I have no products on there, how do I rest my account so I can actually see my phone on there...

Resolved! I’d like to keep my number from a previous plan

I already have a phone number on a pay as you go sim. I’m looking at getting a pay monthly one.How can I take my number from the pay as you go and use it on the new pay monthly one.

Resolved! Data

Can someone explain to me why, after purchasing a new handset via an O2 upgrade, I have now used all my data, 30GB, half way through the month? I’ve had this amount of data for the last two years and never once came close to using it all, now in the ...

Resolved! Galaxy buds live

Upgraded my phone to s21 with free buds live but only received the phone

Resolved! Flashing screen

I am having trouble with my iPhone 12, the screen is doing things on its own, mainly the phone icon keeps flashing and randomly things start flashing. I jbe done a soft reset,but issue still remains. Please help

Resolved! Sharing Data

just started a new contract with a 50GB data plan. I would like to share this data with three of four other devices. The "data sharing" section of My O2 just seems to take you around in a loop with no actual "link" to initiate the process other than ...

Resolved! Take one number off my account

Hello, I have been paying for my partner’s mobile as he didn’t have a job, so I have two mobile numbers on my O2 account, but now he has started a job so I want to remove his number from my account. How do I go about doing this? He obviously wants to...

Resolved! keeping my previous number

How on earth do I speak to someone at o2 reagrding keeping my old number!!!Not a good start to my contract.Provided my PAC code at the start of this process and had my new phone for 3 days, but still hasn't transfered!!!! HELP!

O2

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