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Order placed on 17th December still not sent!!

MD1955
Level 1: Joiner
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on ‎31-03-2025 17:08

on ‎31-03-2025 17:08

I placed an order on 17th of December and it STILL has not been sent. It’s driving me crazy. I have contacted people through online messaging, on the phone, made a complaint and the response was “internal feedback provided”. Still no phone 4 months later.. I’m going crazy! I tried FCA who o2 told me to speak to if I wasn’t happy with the resolution, who actually said they couldn’t help. All I want is the order sent. Baring in mind I’d probably get a much better deal now. P.s. I have tried cancelling twice, and they said they can’t because it’s “in processing”. Please. Any thoughts welcome!

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MI5
Level 94: Supreme
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on ‎31-03-2025 17:11

on ‎31-03-2025 17:11

@MD1955 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255 (social media is best)

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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