Hi all,
Second time switcher up-per here, first time doing it by post. Phone sent back, checks past, confirmed on 4th December. Bill has been generated and o2 is still charging me for the old phone. Having read a lot of post on here already about the mess that is o2 switch up system by post, I'm starting to worry that I'm going to be another victim of a shocking system where o2 carries on charging for a device I no longer have, over the coming months. I've been on a phone call and social media to customer services and both say they've passed it on, but given what I've read I'm skeptical. Is there any proven way to make this company actually do something? I refuse to pay for a phone I no longer have and given the ammount of stories in here about this issue, it makes o2 seem like crooks who arent interested in fixing the issue.
