Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Which carrier

Hi,I ordered an upgrade for Christmas and it's still not here. I get a standard text everyday saying "Your recent order has taken us longer to process, sorry about that. Your order should be with you in the next few days. Our carrier will text you in...

Resolved! Apple Watches bought directly from Apple

Has anyone ever had an issue with O2 refusing to set up a cellular plan for an Apple Watch purchased direct from the manufacturer? For 4 months I have gone through hell trying to get a plan set up and my watch configured so that it does not need to b...

Can't access texts

I need to pay my bill which I missed. But I'm abroad and can't access new texts. Therefore, I can't log into my O2 or call the number. It's a vicious cycle where I can't pay my bill, which means I can't access my account to pay my bill. And I can't b...

Resolved! How do I cancel a order

Hi How do I cancel a order..? Not received my new phone but want to cancel..

No calls abroad in Portugal

I’m a new costumer on 02, and is first time I use my 02 service aboard in Portugal (madeira) and I Cannot make NO calls to uk numbers and all so to português numbers and the roaming is ON.CALL FAIL, CALL FAIL and the crazy thing the internet is worki...

No signal

Moved over to o2 today and i have no signal (tired turning off and on multiple times) was told if no signal by 6 i should contact o2. i can’t ring as i have no signal, i can’t access the app as i have no signal to receive the security text. any sugge...

Resolved! Can I buy roaming data when in the EU?

Hello,I'm currently in the EU for 10 days, if the need arises and I need more data is it possible to buy it whilst I'm out here?Thanks

Receiving texts while in Europe Zone

Hi. I'm sure I used to get texts sent to my UK O2 number while in Europe Zone (specifically Guernsey). But for a month or so, I notice that's no longer the case. I checked my settings and roaming was turned off. Does roaming apply to receiving texts ...

Port not complete - 3 months

I submitted a port request on 20 Sept and it’s still not complete. Support just keep telling me they’re looking into it but nothing is sorted. I was with o2 but left to ID mobile but it was rubbish so came back very quickly. Could that be the problem...

Data usage wrong

My data (20GB) has apparently run out this month but I have done nothing different and my usual usage is between 5-6 GB a month. I have an apple iphone 13 pro and have mainly been in wifi locations anyway - haven’t downloaded any films or streamed an...

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