Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Leave O2

Hi I want to leave o2 as I’ve found a much better deal with giff gaff, I have already provided giff gaff with my PAC code to transfer my number to them on 03/12/24 - but I can’t find where to cancel my airtime plan with o2, every link leads me to ano...

Transfer of contract to my daughter

My daughter has been using the phone for the pass year and I would like to hand the contract over to her is that possible

Unknown item on bill

I’ve a charge of £12.99 I do not recognise

Extra charge in my account that I don’t recognise

I don’t understand the extra charge to my account this month

Unknown item in my bil

Please can you explain £12.99 I e been charged extra as I don’t recognise it

Phone bill

Can please tell me why my phone bill hasn’t been taken out on the 30th like normal and now I have an overdue on my account! The direct debit hasn’t been cancelled or anything, thankyou

Vat invoice

Hi could I change my invoice to show vat ?

Phone locked and Bixby wont give access

Locked out by too many wrong PIN entries ( grandson) now Bixby wont allow me to enter PUK code

Tried to upgrade

Hi Tried to upgrade my phone. £148 pending from my account but order still in my basket Number ************ Please help Don't want to put through again incase payment comes out twice, money been deducted from my balance [Mod edit: Please do not share...

Tariff

hi i’ve sat on the phone for 45 minutes on hold. My data tariff won’t start untill the 8th of december and i would like to move it to start now. I need to have working data for work tomorrow and no one from O2 is helping.

O2

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