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Offer at sign up missing from bill

Nagasaki
Level 1: Joiner
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‎20-03-2025 21:54 - edited ‎20-03-2025 21:54

‎20-03-2025 21:54 - edited ‎20-03-2025 21:54

I just used switch up to get a Samsung S25U.

 

While sat in the O2 store with the lady putting the order in it popped up with a message saying I would get 100% off my airtime plan for 6 months.

 

Has anyone had or hard of offers like that?

 

At any rate I just got my first bill and it's not been applied.

 

I assume I'll have to call O2 to find out what's going on?

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MI5
Level 94: Supreme
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on ‎20-03-2025 21:58

on ‎20-03-2025 21:58

@Nagasaki 

Yes, either contact O2 or go back to the store.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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